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AlchemHer CIC (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information with transparency, care and respect. This Privacy Policy explains how we collect, use, store and protect personal data when you:
- visit our website
- submit a referral form
- self-refer for support
- contact us by email or phone
- access our virtual services
- engage with us from within the UK or internationally
- sign up to updates or newsletters

We comply with the UK General Data Protection Regulation (GDPR), the Data Protection Act 2018, and relevant safeguarding and data protection laws. All international support is delivered virtually through GDPR-compliant platforms.

1. Who We Are
AlchemHer CIC
Company number: 16855423
Registered in England & Wales
Email: hello@alchemher.com
We are a Community Interest Company providing trauma-informed virtual support to women rebuilding their lives after domestic abuse or harmful relationships. We support women in the UK and internationally using secure online methods. We are the Data Controller.

2. Personal Data We Collect
We may collect:
- Name, email, phone, preferred contact method
- Location (country/region)
- Support needs and referral information
- Sensitive information such as experiences of abuse, wellbeing, risk factors
- IP address, browser data, cookies, device info, anonymised analytics

3. Why We Collect Your Data
We collect data to:
- deliver safe support
- assess risk and safeguarding needs
- respond to enquiries
- manage virtual appointments
- personalise support
- maintain accurate records
- operate services internationally
- comply with legal obligations
We never sell your data.

4. Legal Basis for Processing
We process data under:
- Consent
- Legitimate Interests
- Vital Interests (safeguarding)
- Legal Obligations

5. International Clients & Data Transfers
We support women internationally using virtual platforms only. We do not transfer your data outside the UK unless required to deliver support. All transfers use GDPR-compliant systems.

6. Who We Share Your Data With
We keep information confidential unless:
- you or someone else is at risk
- a child is at risk
- legally required
- you give consent
Possible partners: safeguarding teams, police, local authorities, relevant agencies.

7. How We Store & Protect Your Data
We use:
- encrypted devices
- password protection
- secure email
- limited access
- secure international communication tools

8. Data Retention
- Enquiries: 12 months
- Support records: 7 years
- Safeguarding records: as required
- Mailing lists: until unsubscribed

9. Your Rights
You may:
- access, correct, delete data
- withdraw consent
- restrict processing
- object to processing
Email hello@alchemher.com to exercise rights.

10. Cookies
Our website may use cookies for functionality, analytics and security.

11. Third-Party Providers
We use GDPR-compliant platform providers including hosting, email services, analytics, form tools.

12. Safeguarding & Confidentiality
We maintain confidentiality unless:
- risk of serious harm
- child risk
- legal obligation

13. Contact Us
Email: hello@alchemher.com
You may also contact the ICO with concerns.